G
When to choose Gladly
- Radical 'people-centric' approach
- Great for B2C
- Unified timeline
Gladly vs Chatwoot
Choosing between Gladly and Chatwoot? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
B2CPeople-centricEnterpriseOpen-sourceOmnichannelIntercom alternative
C
When to choose Chatwoot
- Open-source omnichannel
- Good alternative to Intercom
- WhatsApp, Instagram, Twitter native
Key differences between Gladly and Chatwoot
| Factor | Gladly | Chatwoot |
|---|---|---|
| Best fit | enterprise and mid-market teams | small teams and budget-conscious organizations |
| Starting price | From $150/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.5/5 | 4.6/5 |
| Main focus | ticket management, collaboration, and support operations | omnichannel customer conversations |
| Category | enterprise | free |
Gladly limitations
- Very high entry price
- Not ideal for B2B/ITSM
Chatwoot limitations
- Requires technical setup
- Self-hosted maintenance
Switching from Gladly to Chatwoot or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.