Gladly vs BoldDesk

Choosing between Gladly and BoldDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

B2CPeople-centricEnterpriseModern UIAffordableNew

When to choose Gladly

  • Radical 'people-centric' approach
  • Great for B2C
  • Unified timeline

When to choose BoldDesk

  • Modern UI
  • Good pricing
  • Rapid development

Key differences between Gladly and BoldDesk

FactorGladlyBoldDesk
Best fitenterprise and mid-market teamssmall and mid-sized support teams
Starting priceFrom $150/agent/moFrom $15/agent/mo
G2-style rating4.5/54.8/5
Main focusticket management, collaboration, and support operationsticket management, collaboration, and support operations
Categoryenterprisesmb

Gladly limitations

  • Very high entry price
  • Not ideal for B2B/ITSM

BoldDesk limitations

  • Newer to market
  • Smaller ecosystem

Switching from Gladly to BoldDesk or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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