F
When to choose Freshdesk
- Generous free plan
- Intuitive UI
- Quick to set up
Freshdesk vs LiveChat
Choosing between Freshdesk and LiveChat? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
SMBFree planEmailLive chatBest-in-classChat-only
L
When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
Key differences between Freshdesk and LiveChat
| Factor | Freshdesk | LiveChat |
|---|---|---|
| Best fit | SaaS and product-led support teams | small and mid-sized support teams |
| Starting price | From $15/agent/mo | From $20/agent/mo |
| G2-style rating | 4.4/5 | 4.5/5 |
| Main focus | AI-assisted support and automation | ticket management, collaboration, and support operations |
| Category | smb, saas | smb |
Freshdesk limitations
- Advanced features locked behind high tiers
- Limited custom reports on lower plans
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
Switching from Freshdesk to LiveChat or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.