F
When to choose Freshdesk
- Generous free plan
- Intuitive UI
- Quick to set up
Freshdesk vs LiveAgent
Choosing between Freshdesk and LiveAgent? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
SMBFree planEmailAffordableLive chatCall center
L
When to choose LiveAgent
- Excellent live chat and call center features
- Very affordable
- 200+ integrations
Key differences between Freshdesk and LiveAgent
| Factor | Freshdesk | LiveAgent |
|---|---|---|
| Best fit | SaaS and product-led support teams | small and mid-sized support teams |
| Starting price | From $15/agent/mo | From $9/agent/mo |
| G2-style rating | 4.4/5 | 4.5/5 |
| Main focus | AI-assisted support and automation | ticket management, collaboration, and support operations |
| Category | smb, saas | smb |
Freshdesk limitations
- Advanced features locked behind high tiers
- Limited custom reports on lower plans
LiveAgent limitations
- UI is somewhat cluttered
- Mobile app lacks features
Switching from Freshdesk to LiveAgent or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.