Freshdesk vs Kayako

Choosing between Freshdesk and Kayako? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

SMBFree planEmailEmailLive chatLegacy

When to choose Freshdesk

  • Generous free plan
  • Intuitive UI
  • Quick to set up

When to choose Kayako

  • Unified customer journey
  • Good live chat

Key differences between Freshdesk and Kayako

FactorFreshdeskKayako
Best fitSaaS and product-led support teamssmall and mid-sized support teams
Starting priceFrom $15/agent/moFrom $15/agent/mo
G2-style rating4.4/54/5
Main focusAI-assisted support and automationAI-assisted support and automation
Categorysmb, saassmb

Freshdesk limitations

  • Advanced features locked behind high tiers
  • Limited custom reports on lower plans

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

Switching from Freshdesk to Kayako or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

Related comparisons

Freshdesk vs ZendeskKayako vs ZendeskFreshdesk vs IntercomKayako vs IntercomFreshdesk vs Help ScoutKayako vs Help ScoutFreshdesk vs Jira Service ManagementKayako vs Jira Service Management

Popular comparisons

Zendesk vs FreshdeskZendesk vs IntercomFreshdesk vs Help ScoutJira Service Management vs ZendeskSalesforce Service Cloud vs ZendeskGorgias vs Zendesk