Freshdesk vs Ivanti

Choosing between Freshdesk and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

SMBFree planEmailITSMEnterpriseEndpoint

When to choose Freshdesk

  • Generous free plan
  • Intuitive UI
  • Quick to set up

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between Freshdesk and Ivanti

FactorFreshdeskIvanti
Best fitSaaS and product-led support teamsenterprise and mid-market teams
Starting priceFrom $15/agent/moCustom pricing
G2-style rating4.4/54.2/5
Main focusAI-assisted support and automationITSM workflows, service requests, and asset-related support
Categorysmb, saasitsm, enterprise

Freshdesk limitations

  • Advanced features locked behind high tiers
  • Limited custom reports on lower plans

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from Freshdesk to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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