Freshdesk vs HelpShift

Choosing between Freshdesk and HelpShift? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

SMBFree planEmailMobileGamingSDK

When to choose Freshdesk

  • Generous free plan
  • Intuitive UI
  • Quick to set up

When to choose HelpShift

  • In-app support for mobile
  • Strong for gaming
  • SDK-based integration

Key differences between Freshdesk and HelpShift

FactorFreshdeskHelpShift
Best fitSaaS and product-led support teamsSaaS and product-led support teams
Starting priceFrom $15/agent/moCustom pricing
G2-style rating4.4/54.4/5
Main focusAI-assisted support and automationticket management, collaboration, and support operations
Categorysmb, saassaas

Freshdesk limitations

  • Advanced features locked behind high tiers
  • Limited custom reports on lower plans

HelpShift limitations

  • Niche mobile focus
  • Complex SDK integration
  • Not for non-mobile

Switching from Freshdesk to HelpShift or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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