Freshdesk vs Gladly

Choosing between Freshdesk and Gladly? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

SMBFree planEmailB2CPeople-centricEnterprise

When to choose Freshdesk

  • Generous free plan
  • Intuitive UI
  • Quick to set up

When to choose Gladly

  • Radical 'people-centric' approach
  • Great for B2C
  • Unified timeline

Key differences between Freshdesk and Gladly

FactorFreshdeskGladly
Best fitSaaS and product-led support teamsenterprise and mid-market teams
Starting priceFrom $15/agent/moFrom $150/agent/mo
G2-style rating4.4/54.5/5
Main focusAI-assisted support and automationticket management, collaboration, and support operations
Categorysmb, saasenterprise

Freshdesk limitations

  • Advanced features locked behind high tiers
  • Limited custom reports on lower plans

Gladly limitations

  • Very high entry price
  • Not ideal for B2B/ITSM

Switching from Freshdesk to Gladly or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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