Freshdesk vs Deskpro

Choosing between Freshdesk and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

SMBFree planEmailOn-premiseFlexibleCompliance

When to choose Freshdesk

  • Generous free plan
  • Intuitive UI
  • Quick to set up

When to choose Deskpro

  • On-premise and cloud options
  • Highly flexible
  • Good for compliance sectors

Key differences between Freshdesk and Deskpro

FactorFreshdeskDeskpro
Best fitSaaS and product-led support teamsIT and internal service teams
Starting priceFrom $15/agent/moFrom $29/agent/mo
G2-style rating4.4/54.3/5
Main focusAI-assisted support and automationITSM workflows, service requests, and asset-related support
Categorysmb, saassmb, itsm

Freshdesk limitations

  • Advanced features locked behind high tiers
  • Limited custom reports on lower plans

Deskpro limitations

  • UI is dated
  • Smaller community
  • Less AI than modern tools

Switching from Freshdesk to Deskpro or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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