F
When to choose Freshdesk
- Generous free plan
- Intuitive UI
- Quick to set up
Freshdesk vs ConnectWise
Choosing between Freshdesk and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
SMBFree planEmailMSPPSA+RMMLegacy
C
When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
Key differences between Freshdesk and ConnectWise
| Factor | Freshdesk | ConnectWise |
|---|---|---|
| Best fit | SaaS and product-led support teams | IT and internal service teams |
| Starting price | From $15/agent/mo | Custom pricing |
| G2-style rating | 4.4/5 | 4.1/5 |
| Main focus | AI-assisted support and automation | ITSM workflows, service requests, and asset-related support |
| Category | smb, saas | itsm |
Freshdesk limitations
- Advanced features locked behind high tiers
- Limited custom reports on lower plans
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
Switching from Freshdesk to ConnectWise or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.