F
When to choose Freshchat
- Good chatbot builder
- Native to Freshworks ecosystem
Freshchat vs LiveChat
Choosing between Freshchat and LiveChat? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ChatChatbotFreshworksLive chatBest-in-classChat-only
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When to choose LiveChat
- Industry-leading real-time chat
- Sneak peek (see what customers type before sending)
- 200+ integrations
- Publicly traded
Key differences between Freshchat and LiveChat
| Factor | Freshchat | LiveChat |
|---|---|---|
| Best fit | SaaS and product-led support teams | small and mid-sized support teams |
| Starting price | From $15/agent/mo | From $20/agent/mo |
| G2-style rating | 4.4/5 | 4.5/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | saas, smb | smb |
Freshchat limitations
- Better when bundled with Freshdesk
- Standalone feels incomplete
LiveChat limitations
- Not a full helpdesk — ticketing is secondary
- Full helpdesk requires separate HelpDesk.com product
Switching from Freshchat to LiveChat or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.