Freshchat vs HelpShift

Choosing between Freshchat and HelpShift? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ChatChatbotFreshworksMobileGamingSDK

When to choose Freshchat

  • Good chatbot builder
  • Native to Freshworks ecosystem

When to choose HelpShift

  • In-app support for mobile
  • Strong for gaming
  • SDK-based integration

Key differences between Freshchat and HelpShift

FactorFreshchatHelpShift
Best fitSaaS and product-led support teamsSaaS and product-led support teams
Starting priceFrom $15/agent/moCustom pricing
G2-style rating4.4/54.4/5
Main focusticket management, collaboration, and support operationsticket management, collaboration, and support operations
Categorysaas, smbsaas

Freshchat limitations

  • Better when bundled with Freshdesk
  • Standalone feels incomplete

HelpShift limitations

  • Niche mobile focus
  • Complex SDK integration
  • Not for non-mobile

Switching from Freshchat to HelpShift or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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