Freshchat vs Deskpro

Choosing between Freshchat and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ChatChatbotFreshworksOn-premiseFlexibleCompliance

When to choose Freshchat

  • Good chatbot builder
  • Native to Freshworks ecosystem

When to choose Deskpro

  • On-premise and cloud options
  • Highly flexible
  • Good for compliance sectors

Key differences between Freshchat and Deskpro

FactorFreshchatDeskpro
Best fitSaaS and product-led support teamsIT and internal service teams
Starting priceFrom $15/agent/moFrom $29/agent/mo
G2-style rating4.4/54.3/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categorysaas, smbsmb, itsm

Freshchat limitations

  • Better when bundled with Freshdesk
  • Standalone feels incomplete

Deskpro limitations

  • UI is dated
  • Smaller community
  • Less AI than modern tools

Switching from Freshchat to Deskpro or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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