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When to choose eDesk
- Designed for ecom marketplaces
- Amazon, eBay, Shopify native
- Smart inbox
eDesk vs Ivanti
Choosing between eDesk and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MarketplaceAmazonShopifyITSMEnterpriseEndpoint
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When to choose Ivanti
- Enterprise ITSM
- Strong endpoint management
- Good for hybrid IT
- 40k+ customers
Key differences between eDesk and Ivanti
| Factor | eDesk | Ivanti |
|---|---|---|
| Best fit | ecommerce and retail support teams | enterprise and mid-market teams |
| Starting price | From $79/agent/mo | Custom pricing |
| G2-style rating | 4.4/5 | 4.2/5 |
| Main focus | commerce-focused support workflows and order context | ITSM workflows, service requests, and asset-related support |
| Category | ecom | itsm, enterprise |
eDesk limitations
- Marketplace-focused (less useful for general support)
- Can be expensive
Ivanti limitations
- Complex implementation
- Legacy feel in some modules
- Expensive
Switching from eDesk to Ivanti or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.