Dynamics 365 vs SherpaDesk

Choosing between Dynamics 365 and SherpaDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

MicrosoftEnterpriseCRMFree tierTime trackingInvoicing

When to choose Dynamics 365

  • Deep Microsoft 365 integration
  • Omnichannel
  • Copilot AI built-in

When to choose SherpaDesk

  • Free for 1 tech
  • Good time tracking and invoicing
  • Simple

Key differences between Dynamics 365 and SherpaDesk

FactorDynamics 365SherpaDesk
Best fitenterprise and mid-market teamsIT and internal service teams
Starting priceFrom $50/agent/moFree plan / low-cost entry
G2-style rating4.1/54.6/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categoryenterprisefree, itsm

Dynamics 365 limitations

  • Very complex setup
  • Requires Microsoft expertise
  • Expensive at scale

SherpaDesk limitations

  • Dated UI
  • Limited advanced features

Switching from Dynamics 365 to SherpaDesk or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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