D
When to choose Dynamics 365
- Deep Microsoft 365 integration
- Omnichannel
- Copilot AI built-in
Dynamics 365 vs Ivanti
Choosing between Dynamics 365 and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MicrosoftEnterpriseCRMITSMEnterpriseEndpoint
I
When to choose Ivanti
- Enterprise ITSM
- Strong endpoint management
- Good for hybrid IT
- 40k+ customers
Key differences between Dynamics 365 and Ivanti
| Factor | Dynamics 365 | Ivanti |
|---|---|---|
| Best fit | enterprise and mid-market teams | enterprise and mid-market teams |
| Starting price | From $50/agent/mo | Custom pricing |
| G2-style rating | 4.1/5 | 4.2/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | enterprise | itsm, enterprise |
Dynamics 365 limitations
- Very complex setup
- Requires Microsoft expertise
- Expensive at scale
Ivanti limitations
- Complex implementation
- Legacy feel in some modules
- Expensive
Switching from Dynamics 365 to Ivanti or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.