D
When to choose Dynamics 365
- Deep Microsoft 365 integration
- Omnichannel
- Copilot AI built-in
Dynamics 365 vs HelpShift
Choosing between Dynamics 365 and HelpShift? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
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H
When to choose HelpShift
- In-app support for mobile
- Strong for gaming
- SDK-based integration
Key differences between Dynamics 365 and HelpShift
| Factor | Dynamics 365 | HelpShift |
|---|---|---|
| Best fit | enterprise and mid-market teams | SaaS and product-led support teams |
| Starting price | From $50/agent/mo | Custom pricing |
| G2-style rating | 4.1/5 | 4.4/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | enterprise | saas |
Dynamics 365 limitations
- Very complex setup
- Requires Microsoft expertise
- Expensive at scale
HelpShift limitations
- Niche mobile focus
- Complex SDK integration
- Not for non-mobile
Switching from Dynamics 365 to HelpShift or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.