D
When to choose Dynamics 365
- Deep Microsoft 365 integration
- Omnichannel
- Copilot AI built-in
Dynamics 365 vs eGain
Choosing between Dynamics 365 and eGain? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MicrosoftEnterpriseCRMEnterpriseAIOmnichannel
e
When to choose eGain
- Enterprise omnichannel
- Strong knowledge management
- AI-first since late 1990s
Key differences between Dynamics 365 and eGain
| Factor | Dynamics 365 | eGain |
|---|---|---|
| Best fit | enterprise and mid-market teams | enterprise and mid-market teams |
| Starting price | From $50/agent/mo | Custom pricing |
| G2-style rating | 4.1/5 | 4.2/5 |
| Main focus | ticket management, collaboration, and support operations | AI-assisted support and automation |
| Category | enterprise | enterprise |
Dynamics 365 limitations
- Very complex setup
- Requires Microsoft expertise
- Expensive at scale
eGain limitations
- Complex implementation
- Legacy feel
- Not for SMBs
Switching from Dynamics 365 to eGain or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.