D
When to choose DevRev
- Combines CRM, support and product development
- Modern architecture
- Built for dev teams
DevRev vs NinjaOne
Choosing between DevRev and NinjaOne? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Dev-firstProductModernRMMMSPEndpoint
N
When to choose NinjaOne
- Top-rated RMM on G2 (4.8)
- Excellent endpoint management
- Great UI
- 17k+ customers
Key differences between DevRev and NinjaOne
| Factor | DevRev | NinjaOne |
|---|---|---|
| Best fit | SaaS and product-led support teams | IT and internal service teams |
| Starting price | Custom pricing | Custom pricing |
| G2-style rating | 4.6/5 | 4.8/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | saas | itsm |
DevRev limitations
- Very new
- Not a traditional helpdesk
- Niche focus
NinjaOne limitations
- Ticketing is basic
- Not a full helpdesk
- Best with a PSA add-on
Switching from DevRev to NinjaOne or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.