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When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Deskpro vs TOPdesk
Choosing between Deskpro and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
On-premiseFlexibleComplianceITSMEuropeanHigher education
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When to choose TOPdesk
- European ITSM leader
- Strong in higher education
- ITIL-compliant
- ESM features
Key differences between Deskpro and TOPdesk
| Factor | Deskpro | TOPdesk |
|---|---|---|
| Best fit | IT and internal service teams | enterprise and mid-market teams |
| Starting price | From $29/agent/mo | Custom pricing |
| G2-style rating | 4.3/5 | 4.3/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | smb, itsm | itsm, enterprise |
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
TOPdesk limitations
- Complex setup
- Less known outside Europe
- UI not as modern
Switching from Deskpro to TOPdesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.