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When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Deskpro vs Thulium
Choosing between Deskpro and Thulium? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
On-premiseFlexibleComplianceContact centerVoiceCEE
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When to choose Thulium
- Omnichannel contact center
- Strong telephony
- Popular in Central/Eastern Europe
Key differences between Deskpro and Thulium
| Factor | Deskpro | Thulium |
|---|---|---|
| Best fit | IT and internal service teams | small and mid-sized support teams |
| Starting price | From $29/agent/mo | Custom pricing |
| G2-style rating | 4.3/5 | 4.6/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | smb, itsm | mid |
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
Thulium limitations
- Limited presence outside CEE
- Less AI than modern tools
Switching from Deskpro to Thulium or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.