Deskpro vs SupportBee

Choosing between Deskpro and SupportBee? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

On-premiseFlexibleComplianceSimpleEmailShared inbox

When to choose Deskpro

  • On-premise and cloud options
  • Highly flexible
  • Good for compliance sectors

When to choose SupportBee

  • Simple shared inbox
  • Clean email interface
  • Affordable

Key differences between Deskpro and SupportBee

FactorDeskproSupportBee
Best fitIT and internal service teamssmall and mid-sized support teams
Starting priceFrom $29/agent/moFrom $13/agent/mo
G2-style rating4.3/54.3/5
Main focusITSM workflows, service requests, and asset-related supportAI-assisted support and automation
Categorysmb, itsmsmb

Deskpro limitations

  • UI is dated
  • Smaller community
  • Less AI than modern tools

SupportBee limitations

  • Very basic - minimal automation
  • Limited reporting
  • No chat

Switching from Deskpro to SupportBee or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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