D
When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Deskpro vs SherpaDesk
Choosing between Deskpro and SherpaDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
On-premiseFlexibleComplianceFree tierTime trackingInvoicing
S
When to choose SherpaDesk
- Free for 1 tech
- Good time tracking and invoicing
- Simple
Key differences between Deskpro and SherpaDesk
| Factor | Deskpro | SherpaDesk |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $29/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.3/5 | 4.6/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | smb, itsm | free, itsm |
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
SherpaDesk limitations
- Dated UI
- Limited advanced features
Switching from Deskpro to SherpaDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.