D
When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Deskpro vs Request Tracker
Choosing between Deskpro and Request Tracker? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
On-premiseFlexibleComplianceOpen-sourcePerlLegacy
R
When to choose Request Tracker
- Open-source
- Battle-tested enterprise tool
- Highly customizable
Key differences between Deskpro and Request Tracker
| Factor | Deskpro | Request Tracker |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $29/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.3/5 | 4/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | smb, itsm | free, itsm |
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
Request Tracker limitations
- Very dated UI
- Requires Perl knowledge
- Steep setup
Switching from Deskpro to Request Tracker or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.