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When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Deskpro vs Plain
Choosing between Deskpro and Plain? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
On-premiseFlexibleComplianceAPI-firstDeveloperModern
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When to choose Plain
- API-first support
- Built for developers
- Modern architecture
- 4.9 on G2
Key differences between Deskpro and Plain
| Factor | Deskpro | Plain |
|---|---|---|
| Best fit | IT and internal service teams | SaaS and product-led support teams |
| Starting price | From $29/agent/mo | Custom pricing |
| G2-style rating | 4.3/5 | 4.9/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | smb, itsm | saas |
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
Plain limitations
- Developer-focused - not for non-technical teams
- Very new
Switching from Deskpro to Plain or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.