D
When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Deskpro vs NinjaOne
Choosing between Deskpro and NinjaOne? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
On-premiseFlexibleComplianceRMMMSPEndpoint
N
When to choose NinjaOne
- Top-rated RMM on G2 (4.8)
- Excellent endpoint management
- Great UI
- 17k+ customers
Key differences between Deskpro and NinjaOne
| Factor | Deskpro | NinjaOne |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $29/agent/mo | Custom pricing |
| G2-style rating | 4.3/5 | 4.8/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | smb, itsm | itsm |
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
NinjaOne limitations
- Ticketing is basic
- Not a full helpdesk
- Best with a PSA add-on
Switching from Deskpro to NinjaOne or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.