Deskpro vs Ivanti

Choosing between Deskpro and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

On-premiseFlexibleComplianceITSMEnterpriseEndpoint

When to choose Deskpro

  • On-premise and cloud options
  • Highly flexible
  • Good for compliance sectors

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between Deskpro and Ivanti

FactorDeskproIvanti
Best fitIT and internal service teamsenterprise and mid-market teams
Starting priceFrom $29/agent/moCustom pricing
G2-style rating4.3/54.2/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categorysmb, itsmitsm, enterprise

Deskpro limitations

  • UI is dated
  • Smaller community
  • Less AI than modern tools

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from Deskpro to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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