Deskpro vs HelpShift

Choosing between Deskpro and HelpShift? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

On-premiseFlexibleComplianceMobileGamingSDK

When to choose Deskpro

  • On-premise and cloud options
  • Highly flexible
  • Good for compliance sectors

When to choose HelpShift

  • In-app support for mobile
  • Strong for gaming
  • SDK-based integration

Key differences between Deskpro and HelpShift

FactorDeskproHelpShift
Best fitIT and internal service teamsSaaS and product-led support teams
Starting priceFrom $29/agent/moCustom pricing
G2-style rating4.3/54.4/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categorysmb, itsmsaas

Deskpro limitations

  • UI is dated
  • Smaller community
  • Less AI than modern tools

HelpShift limitations

  • Niche mobile focus
  • Complex SDK integration
  • Not for non-mobile

Switching from Deskpro to HelpShift or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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