D
When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Deskpro vs eGain
Choosing between Deskpro and eGain? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
On-premiseFlexibleComplianceEnterpriseAIOmnichannel
e
When to choose eGain
- Enterprise omnichannel
- Strong knowledge management
- AI-first since late 1990s
Key differences between Deskpro and eGain
| Factor | Deskpro | eGain |
|---|---|---|
| Best fit | IT and internal service teams | enterprise and mid-market teams |
| Starting price | From $29/agent/mo | Custom pricing |
| G2-style rating | 4.3/5 | 4.2/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | AI-assisted support and automation |
| Category | smb, itsm | enterprise |
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
eGain limitations
- Complex implementation
- Legacy feel
- Not for SMBs
Switching from Deskpro to eGain or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.