D
When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Deskpro vs eDesk
Choosing between Deskpro and eDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
On-premiseFlexibleComplianceMarketplaceAmazonShopify
e
When to choose eDesk
- Designed for ecom marketplaces
- Amazon, eBay, Shopify native
- Smart inbox
Key differences between Deskpro and eDesk
| Factor | Deskpro | eDesk |
|---|---|---|
| Best fit | IT and internal service teams | ecommerce and retail support teams |
| Starting price | From $29/agent/mo | From $79/agent/mo |
| G2-style rating | 4.3/5 | 4.4/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | commerce-focused support workflows and order context |
| Category | smb, itsm | ecom |
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
eDesk limitations
- Marketplace-focused (less useful for general support)
- Can be expensive
Switching from Deskpro to eDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.