C
When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
ConnectWise vs Vivantio
Choosing between ConnectWise and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
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V
When to choose Vivantio
- B2B customer service focus
- Flexible
- ESM capabilities
Key differences between ConnectWise and Vivantio
| Factor | ConnectWise | Vivantio |
|---|---|---|
| Best fit | IT and internal service teams | small and mid-sized support teams |
| Starting price | Custom pricing | From $42/agent/mo |
| G2-style rating | 4.1/5 | 4.3/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | itsm | mid |
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
Vivantio limitations
- Learning curve
- Less known
- UI is dated
Switching from ConnectWise to Vivantio or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.