ConnectWise vs Unthread

Choosing between ConnectWise and Unthread? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

MSPPSA+RMMLegacySlack-nativeB2BModern

When to choose ConnectWise

  • Very comprehensive MSP platform
  • Massive ecosystem
  • 25k+ customers
  • Mature community

When to choose Unthread

  • Slack-native support
  • Modern
  • Growing fast
  • 4.8 on G2

Key differences between ConnectWise and Unthread

FactorConnectWiseUnthread
Best fitIT and internal service teamsSaaS and product-led support teams
Starting priceCustom pricingCustom pricing
G2-style rating4.1/54.8/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsmsaas

ConnectWise limitations

  • Complex and expensive
  • Notoriously clunky UI
  • Steep learning curve

Unthread limitations

  • Very niche Slack focus
  • Limited traditional channels

Switching from ConnectWise to Unthread or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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