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When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
ConnectWise vs Thulium
Choosing between ConnectWise and Thulium? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
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When to choose Thulium
- Omnichannel contact center
- Strong telephony
- Popular in Central/Eastern Europe
Key differences between ConnectWise and Thulium
| Factor | ConnectWise | Thulium |
|---|---|---|
| Best fit | IT and internal service teams | small and mid-sized support teams |
| Starting price | Custom pricing | Custom pricing |
| G2-style rating | 4.1/5 | 4.6/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | itsm | mid |
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
Thulium limitations
- Limited presence outside CEE
- Less AI than modern tools
Switching from ConnectWise to Thulium or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.