ConnectWise vs SysAid

Choosing between ConnectWise and SysAid? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

MSPPSA+RMMLegacyITSMAutomationAsset mgmt

When to choose ConnectWise

  • Very comprehensive MSP platform
  • Massive ecosystem
  • 25k+ customers
  • Mature community

When to choose SysAid

  • ITSM with strong automation
  • Asset management
  • Self-service portal
  • 40k+ customers

Key differences between ConnectWise and SysAid

FactorConnectWiseSysAid
Best fitIT and internal service teamsIT and internal service teams
Starting priceCustom pricingCustom pricing
G2-style rating4.1/54.4/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmitsm

ConnectWise limitations

  • Complex and expensive
  • Notoriously clunky UI
  • Steep learning curve

SysAid limitations

  • Complex setup
  • UI can be overwhelming
  • Not transparent pricing

Switching from ConnectWise to SysAid or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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