ConnectWise vs SherpaDesk

Choosing between ConnectWise and SherpaDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

MSPPSA+RMMLegacyFree tierTime trackingInvoicing

When to choose ConnectWise

  • Very comprehensive MSP platform
  • Massive ecosystem
  • 25k+ customers
  • Mature community

When to choose SherpaDesk

  • Free for 1 tech
  • Good time tracking and invoicing
  • Simple

Key differences between ConnectWise and SherpaDesk

FactorConnectWiseSherpaDesk
Best fitIT and internal service teamsIT and internal service teams
Starting priceCustom pricingFree plan / low-cost entry
G2-style rating4.1/54.6/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmfree, itsm

ConnectWise limitations

  • Complex and expensive
  • Notoriously clunky UI
  • Steep learning curve

SherpaDesk limitations

  • Dated UI
  • Limited advanced features

Switching from ConnectWise to SherpaDesk or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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