C
When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
ConnectWise vs Request Tracker
Choosing between ConnectWise and Request Tracker? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MSPPSA+RMMLegacyOpen-sourcePerlLegacy
R
When to choose Request Tracker
- Open-source
- Battle-tested enterprise tool
- Highly customizable
Key differences between ConnectWise and Request Tracker
| Factor | ConnectWise | Request Tracker |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | Custom pricing | Free plan / low-cost entry |
| G2-style rating | 4.1/5 | 4/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | free, itsm |
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
Request Tracker limitations
- Very dated UI
- Requires Perl knowledge
- Steep setup
Switching from ConnectWise to Request Tracker or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.