ConnectWise vs Plain

Choosing between ConnectWise and Plain? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

MSPPSA+RMMLegacyAPI-firstDeveloperModern

When to choose ConnectWise

  • Very comprehensive MSP platform
  • Massive ecosystem
  • 25k+ customers
  • Mature community

When to choose Plain

  • API-first support
  • Built for developers
  • Modern architecture
  • 4.9 on G2

Key differences between ConnectWise and Plain

FactorConnectWisePlain
Best fitIT and internal service teamsSaaS and product-led support teams
Starting priceCustom pricingCustom pricing
G2-style rating4.1/54.9/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsmsaas

ConnectWise limitations

  • Complex and expensive
  • Notoriously clunky UI
  • Steep learning curve

Plain limitations

  • Developer-focused - not for non-technical teams
  • Very new

Switching from ConnectWise to Plain or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

Related comparisons

ConnectWise vs ZendeskPlain vs ZendeskConnectWise vs FreshdeskPlain vs FreshdeskConnectWise vs IntercomPlain vs IntercomConnectWise vs Help ScoutPlain vs Help Scout

Popular comparisons

Zendesk vs FreshdeskZendesk vs IntercomFreshdesk vs Help ScoutJira Service Management vs ZendeskSalesforce Service Cloud vs ZendeskGorgias vs Zendesk