ConnectWise vs NinjaOne

Choosing between ConnectWise and NinjaOne? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

MSPPSA+RMMLegacyRMMMSPEndpoint

When to choose ConnectWise

  • Very comprehensive MSP platform
  • Massive ecosystem
  • 25k+ customers
  • Mature community

When to choose NinjaOne

  • Top-rated RMM on G2 (4.8)
  • Excellent endpoint management
  • Great UI
  • 17k+ customers

Key differences between ConnectWise and NinjaOne

FactorConnectWiseNinjaOne
Best fitIT and internal service teamsIT and internal service teams
Starting priceCustom pricingCustom pricing
G2-style rating4.1/54.8/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmitsm

ConnectWise limitations

  • Complex and expensive
  • Notoriously clunky UI
  • Steep learning curve

NinjaOne limitations

  • Ticketing is basic
  • Not a full helpdesk
  • Best with a PSA add-on

Switching from ConnectWise to NinjaOne or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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