ConnectWise vs Ivanti

Choosing between ConnectWise and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

MSPPSA+RMMLegacyITSMEnterpriseEndpoint

When to choose ConnectWise

  • Very comprehensive MSP platform
  • Massive ecosystem
  • 25k+ customers
  • Mature community

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between ConnectWise and Ivanti

FactorConnectWiseIvanti
Best fitIT and internal service teamsenterprise and mid-market teams
Starting priceCustom pricingCustom pricing
G2-style rating4.1/54.2/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmitsm, enterprise

ConnectWise limitations

  • Complex and expensive
  • Notoriously clunky UI
  • Steep learning curve

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from ConnectWise to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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