ConnectWise vs HelpShift

Choosing between ConnectWise and HelpShift? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

MSPPSA+RMMLegacyMobileGamingSDK

When to choose ConnectWise

  • Very comprehensive MSP platform
  • Massive ecosystem
  • 25k+ customers
  • Mature community

When to choose HelpShift

  • In-app support for mobile
  • Strong for gaming
  • SDK-based integration

Key differences between ConnectWise and HelpShift

FactorConnectWiseHelpShift
Best fitIT and internal service teamsSaaS and product-led support teams
Starting priceCustom pricingCustom pricing
G2-style rating4.1/54.4/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsmsaas

ConnectWise limitations

  • Complex and expensive
  • Notoriously clunky UI
  • Steep learning curve

HelpShift limitations

  • Niche mobile focus
  • Complex SDK integration
  • Not for non-mobile

Switching from ConnectWise to HelpShift or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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