C
When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
ConnectWise vs eDesk
Choosing between ConnectWise and eDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MSPPSA+RMMLegacyMarketplaceAmazonShopify
e
When to choose eDesk
- Designed for ecom marketplaces
- Amazon, eBay, Shopify native
- Smart inbox
Key differences between ConnectWise and eDesk
| Factor | ConnectWise | eDesk |
|---|---|---|
| Best fit | IT and internal service teams | ecommerce and retail support teams |
| Starting price | Custom pricing | From $79/agent/mo |
| G2-style rating | 4.1/5 | 4.4/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | commerce-focused support workflows and order context |
| Category | itsm | ecom |
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
eDesk limitations
- Marketplace-focused (less useful for general support)
- Can be expensive
Switching from ConnectWise to eDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.