C
When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
ConnectWise vs Dynamics 365
Choosing between ConnectWise and Dynamics 365? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MSPPSA+RMMLegacyMicrosoftEnterpriseCRM
D
When to choose Dynamics 365
- Deep Microsoft 365 integration
- Omnichannel
- Copilot AI built-in
Key differences between ConnectWise and Dynamics 365
| Factor | ConnectWise | Dynamics 365 |
|---|---|---|
| Best fit | IT and internal service teams | enterprise and mid-market teams |
| Starting price | Custom pricing | From $50/agent/mo |
| G2-style rating | 4.1/5 | 4.1/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | itsm | enterprise |
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
Dynamics 365 limitations
- Very complex setup
- Requires Microsoft expertise
- Expensive at scale
Switching from ConnectWise to Dynamics 365 or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.