C
When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
ConnectWise vs DevRev
Choosing between ConnectWise and DevRev? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MSPPSA+RMMLegacyDev-firstProductModern
D
When to choose DevRev
- Combines CRM, support and product development
- Modern architecture
- Built for dev teams
Key differences between ConnectWise and DevRev
| Factor | ConnectWise | DevRev |
|---|---|---|
| Best fit | IT and internal service teams | SaaS and product-led support teams |
| Starting price | Custom pricing | Custom pricing |
| G2-style rating | 4.1/5 | 4.6/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | itsm | saas |
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
DevRev limitations
- Very new
- Not a traditional helpdesk
- Niche focus
Switching from ConnectWise to DevRev or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.