C
When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
ConnectWise vs Deskpro
Choosing between ConnectWise and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MSPPSA+RMMLegacyOn-premiseFlexibleCompliance
D
When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Key differences between ConnectWise and Deskpro
| Factor | ConnectWise | Deskpro |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | Custom pricing | From $29/agent/mo |
| G2-style rating | 4.1/5 | 4.3/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | smb, itsm |
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
Switching from ConnectWise to Deskpro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.