Chatwoot vs Vivantio

Choosing between Chatwoot and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

Open-sourceOmnichannelIntercom alternativeB2BESMITSM

When to choose Chatwoot

  • Open-source omnichannel
  • Good alternative to Intercom
  • WhatsApp, Instagram, Twitter native

When to choose Vivantio

  • B2B customer service focus
  • Flexible
  • ESM capabilities

Key differences between Chatwoot and Vivantio

FactorChatwootVivantio
Best fitsmall teams and budget-conscious organizationssmall and mid-sized support teams
Starting priceFree plan / low-cost entryFrom $42/agent/mo
G2-style rating4.6/54.3/5
Main focusomnichannel customer conversationsticket management, collaboration, and support operations
Categoryfreemid

Chatwoot limitations

  • Requires technical setup
  • Self-hosted maintenance

Vivantio limitations

  • Learning curve
  • Less known
  • UI is dated

Switching from Chatwoot to Vivantio or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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