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When to choose Chatwoot
- Open-source omnichannel
- Good alternative to Intercom
- WhatsApp, Instagram, Twitter native
Chatwoot vs Tawk.to
Choosing between Chatwoot and Tawk.to? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceOmnichannelIntercom alternativeFreeLive chatMinimal
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When to choose Tawk.to
- 100% free forever
- Unlimited agents and chats
- 45+ languages
- 1,500+ integrations
Key differences between Chatwoot and Tawk.to
| Factor | Chatwoot | Tawk.to |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | small teams and budget-conscious organizations |
| Starting price | Free plan / low-cost entry | Free plan / low-cost entry |
| G2-style rating | 4.6/5 | 4.6/5 |
| Main focus | omnichannel customer conversations | ticket management, collaboration, and support operations |
| Category | free | free |
Chatwoot limitations
- Requires technical setup
- Self-hosted maintenance
Tawk.to limitations
- Revenue model via hired agent services (can feel pushy)
- Basic helpdesk features
- Ads via Chat Page
Switching from Chatwoot to Tawk.to or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.