B
When to choose BoldDesk
- Modern UI
- Good pricing
- Rapid development
BoldDesk vs Request Tracker
Choosing between BoldDesk and Request Tracker? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Modern UIAffordableNewOpen-sourcePerlLegacy
R
When to choose Request Tracker
- Open-source
- Battle-tested enterprise tool
- Highly customizable
Key differences between BoldDesk and Request Tracker
| Factor | BoldDesk | Request Tracker |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $15/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.8/5 | 4/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | smb | free, itsm |
BoldDesk limitations
- Newer to market
- Smaller ecosystem
Request Tracker limitations
- Very dated UI
- Requires Perl knowledge
- Steep setup
Switching from BoldDesk to Request Tracker or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.