BoldDesk vs Ivanti

Choosing between BoldDesk and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

Modern UIAffordableNewITSMEnterpriseEndpoint

When to choose BoldDesk

  • Modern UI
  • Good pricing
  • Rapid development

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between BoldDesk and Ivanti

FactorBoldDeskIvanti
Best fitsmall and mid-sized support teamsenterprise and mid-market teams
Starting priceFrom $15/agent/moCustom pricing
G2-style rating4.8/54.2/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categorysmbitsm, enterprise

BoldDesk limitations

  • Newer to market
  • Smaller ecosystem

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from BoldDesk to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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