B
When to choose BoldDesk
- Modern UI
- Good pricing
- Rapid development
BoldDesk vs ConnectWise
Choosing between BoldDesk and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Modern UIAffordableNewMSPPSA+RMMLegacy
C
When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
Key differences between BoldDesk and ConnectWise
| Factor | BoldDesk | ConnectWise |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $15/agent/mo | Custom pricing |
| G2-style rating | 4.8/5 | 4.1/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | smb | itsm |
BoldDesk limitations
- Newer to market
- Smaller ecosystem
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
Switching from BoldDesk to ConnectWise or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.