A
When to choose Atera
- Pricing per technician (unlimited devices)
- All-in-one RMM+PSA
Atera vs Vivantio
Choosing between Atera and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MSPRMMPer technicianB2BESMITSM
V
When to choose Vivantio
- B2B customer service focus
- Flexible
- ESM capabilities
Key differences between Atera and Vivantio
| Factor | Atera | Vivantio |
|---|---|---|
| Best fit | IT and internal service teams | small and mid-sized support teams |
| Starting price | From $99/agent/mo | From $42/agent/mo |
| G2-style rating | 4.6/5 | 4.3/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | itsm | mid |
Atera limitations
- Ticketing is basic compared to PSA leaders
Vivantio limitations
- Learning curve
- Less known
- UI is dated
Switching from Atera to Vivantio or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.